Refund Policy

We accept returns of items purchased on noize.com if they are requested within 15 days of the date your order was received. 

Returns will be subject to a $10 restocking fee per item for jackets and boots, and $5 per item for any other products or accessories (excluding scrunchies) which will be deducted from your refund. 

Please note that the return must come back to our warehouse in the original packaging (box and bag), or would be subject to an additional $5 fee.

To request a return, go to:

https://noize.com/a/returns 

Follow the steps at the portal to request your return. Once your return has been created, you will receive a pre-paid return shipping label via email and you may drop your package at any FedEx or Canada Post location according to your label. 

Items must be unused and in their original condition with all tags attached.

Masks are not eligible for returns due to the current COVID-19 pandemic.

We do not accept returns of items purchased at one of our stockists. Please return to the store purchased from directly.

EXCHANGES

We do not offer exchanges at this time. The easiest and quickest way of completing this process is to return your item and purchase a new one.

Please note, exchanges are subject to a $10 restocking fee.

REFUND POLICY

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days. 

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

If you’ve done all of this and you still have not received your refund yet, please contact us at [e-mail]

SHIPPING FEES

Shipping fees are non-refundable and will not be included in your refund.

SALE ITEMS

Items on sale are eligible for return within our 15 day policy but are subject to a $10 restocking fee, which will be deducted from your refund.