FAQs

SHIPPING

Where do you ship?

NOIZE ships worldwide via FedEx, Canada Post or UPS. Please note, all import duties, taxes and/or charges are paid by NOIZE.

Countries we ship to:

Asia

South Korea

Australia

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Victoria, West Australia

*Excluding: Tasmania

Europe

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Poland, Hungary, Serbia

Middle East

Israel, Saudi Arabia, United Arab Emirates

North America

Canada, Mexico, United States

*Excluding: American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific

United Kingdom

South America

Columbia

What are your shipping rates?

Canada

· Free shipping on all orders over $150 CAD before tax

· Flat shipping rate of $12.84 CAD on all orders under $150 CAD

United States

· Free shipping on all orders over $150 USD before tax

· Flat shipping rate of $15 USD on all orders under $150 USD

Rest of World

· Flat rate of $30 in your currency

How long will it take to receive my order?

All orders require 3-5 business days to process before shipment. Any order placed over the weekend will begin processing the following business day. Due to the current Covid-19 crisis, additional protocols have been put in place and may affect processing time.

Once your order has been shipped from our warehouse, it can take an additional 3-7 business days to be delivered.

Please note, NOIZE is not responsible or liable for any lost or stolen packages. We are not responsible for any delays once the package has exited our warehouse facilities. If you incur any issues, please reach out to our customer service team at [e-mail]

Do you ship to PO Box?

We do not ship to PO boxes. Please provide a residential address as your shipping address.

ORDERS

What method of payments do you accept?

We accept American Express, MasterCard, Visa, Apple Pay, Google Pay and PayPal. Please note, payments placed with PayPal eChecks will show as pending until the eCheck clears the bank. It usually takes up to 6 business days for an eCheck to clear and the order to be processed.

Sezzle can also be used at checkout. This form of payment allows you to pay in 4 equal interest-free payments! If you choose to return the item purchased with this payment option, the payments that were made towards your purchase will be reimbursed once the return is processed on our end.

For security purposes, we are unable to accept payments made via Prepaid Visa cards or any form of gift card.

Can I add an item to my order after it has been placed?

Unfortunately, we are unable to add an item to your order once it has been placed. You will need to purchase the item in a separate order.

When will I receive my confirmation email/proof of purchase?

Your order confirmation email is sent immediately. If you do not see it, please check your junk mail. Your order confirmation email contains your Order Number.

RETURNS

What is your return policy?

Regular priced items and sale items are eligible for a return if they are unworn, unwashed and with tags attached within 15 days of receiving your order.

Items marked as final sale cannot be exchanged or returned. This includes masks, candles and items in the “Last Call” section.

Returns will be subject to a $10 restocking fee per item for jackets and boots, and $5 per item for any other products or accessories. This amount will be deducted from your refund.

Please note that the return must come back to our warehouse in the original packaging (box and bag) or will be subject to an additional $5 fee.

How do I return my package?

Follow the steps at the Return Portal to request your return. Once your return has been created, you will receive a prepaid return shipping label via email. Please note, for orders outside of Canada it may take 2-5 business days for your return label to be sent.

Items must be unused and in their original condition with all tags attached.

*Exclusions: masks, candles and final sale

We do not accept returns of items purchased at one of our retailers. Please return to the store purchased from directly.

How long does it take for me to get my money back?

Once we receive the jacket back at our facility, we require 7-10 business days to process the return. Following this our refund team we will refund your order. Your banking institution can take up to an additional 10 business days to credit the refund back to your account.

We always try to process returns as quickly as possible.

Am I able to exchange my order?

We currently do not offer exchanges. The easiest and quickest way of completing this process is to return your item through our Return Portal and purchase a new one.

Please note, returns are subject to a $10 restocking fee.

PRODUCT

How do I wash my NOIZE jacket?

Please visit our Care Page for all washing instructions regarding how to wash your NOIZE coat. Additionally, you can reference the tag on the inner stitching of your jacket.

Where can I try on a NOIZE coat?

We currently have a pop-up location in Montreal, located in Rockland Center.

2305 Rockland Road

Montreal, Qc

H3P 3E9

We are also available in the following retailers: Hudson’s Bay, Simons, Sportium, Bloomingdales and Neiman Marcus.

How do I know which size to buy?

We have three fits available: semi-fitted, regular and relaxed

· Regular styles are made to fit true to size. We recommend ordering in your usual size.

· Semi-fitted styles are made to fit snugly against your body. We recommend sizing up if you are in between sizes.

· Relaxed styles have an oversized fit.

Please refer to our sizing guide for more information on which size is most accurate for you https://noize.com/pages/sizing.

For any additional inquiries, please contact our customer support team [e-mail].

Please note, our business hours are from Monday to Friday, 9am to 5pm EST. Please allow up to 72 business hours to receive a response form our team.